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12 Months Warranty On All Products ?
All products sold on Shopkami are covered by a 12 months manufacturer's warranty.
All orders are checked before shipping to ensure quality. Products are tested to make sure they are functional and related accessories are correct to your country's specifications.
Expect your order delivered in 7-10 business days!
Usually your order will process and sent out in 7-10 business days, and you should received the item in 3-4 business days after we sent out the order.
However the deliver time may delay depends on your local customs and country, and for mobile phone products we can ship via EMS only to prevent customs delays.
Please double confirm your shipping address, we are not responsible for any lost if wrong shipping address provided.
Shipping rate will go down very much for bulk order, you can try place a test order to find out the shipping rate.
Currently we accept payment through Paypal, Moneybookers, credit card on (paypal and moneybookers) plus cash on delivery.
PayPal and moneybookers are designed from the ground up to be one of the safest ways to send money online, we are never keep your financial information, for more information about Paypal please refer to http:www.paypal.com and www.moneybookers.com
How long does it takes for my order to be processed?
We will process your order within 1-2 days upon receipt of payment. Please give us a normal delivery timeframe which is 7-10 working days should be acceptable for most international orders. ------->Day 1 - Order received------>Day 2-3 - Payment arrived at our bank account----------->Day 3-4 - Order sent to Shipping dept for processinG------->Day 4-5 Shipment on Fedex vehicle for delivery, tracking will be updated on our system, you should receive the tracking via email.-------->Day 5-6 - Shipment in transit--------->Day 7-8 - Shipment Delivered.
Payment by via transfer?
Payment made via Wire transfer ----->Day 1 - Order received. Payment may take 3-5 days to arrive for all international wire transfer.------->Day 4-5 Wire transfer arrived at our international bank account.------>Day 5-6 - Order sent to Shipping dept for processing------->Day 6-7 Shipment on Fedex Vehicle for Delivery, tracking # will be updated on our system, you should receive the tracking via email.------->Day 7-8 - Shipment in transit------->Day 9-10 ----->Shipment Delivered.
What type of charger does the mobile phone comes with?
Most mobile phone come with 3 pin (UK) or 2 pin (EU) charger, but we will include the relevant adaptor for you if you order from your country of origin. For eg, if you are from Australia, we will include an AU adaptor for free.
Do I have to pay custom duty or tax upon entry to my country?
For most orders, we will declare the shipment at USD100 if you did wish to take up any shipping insurance. If you do not wish to be taxed upon entry to your country, Please email and request us to declare the shipment at low value when ordering, please indicate the amount you wish to declare in your order note section. Please note that we could not guarantee that the shipment will not be taxed by custom as this will all depends on the custom regulation for each country, for more info about the allowable value to be imported to your country without custom tax, please refer to the url here: http://www.fedex.com/us/international/irc/profiles/?link=2
Can I cancel my orders after it has been processed?
Our company practice strictly no return or refund policy once the order has been placed and processed. Under rare circumstance, you can return the shipment back to us (provided that it has not been used) but there will be restocking fee of up to 30% depending on the condition of the products. All cancellation will be subject to cancellation fee regardless of the reason.
What is shipping insurance?
Shipping insurance is a form of guarantee that the shipment will be compensated in the event that you did not received the shipment. As most shipment is covered with less than US$100, therefore, we have included this shipping insurance as part of your purchase. This is important to prevent the lost of shipment. With this insurance, we will either replace or compensate you in the event of lost in transit for your shipment.